Delta must face class action lawsuit over CloudStrike outage, judge rules

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The backstory:

The CrowdStrike outage started on July 19, 2024, and began when a faulty update was pushed out by the cybersecurity company for one of its tools, “Falcon.”

Delta Air Lines CEO Ed Bastian said that disruption to its operations cost the airline “half a billion dollars in five days.” The airline has hired an attorney to pursue possible damages from both CrowdStrike and Microsoft. Both companies have pushed back on the airline’s claims.

What they’re saying:

“As a result of Delta’s failures, affected passengers were forced to spend thousands of dollars in unexpected expenses, including flights from other airlines, hotels, rental cars, ground transportation, and food,” part of the lawsuit reads. “Further, Delta separated thousands of passengers from their luggage, leaving many without necessary medication, clothes, and other belongings.”

The lawsuit alleges that some travelers were only offered a few hundred dollars back or a flight voucher.

What’s next:

He dismissed the remaining claims.